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Support and FAQ

How to Adjust for the Perfect Fit

Thank you for your purchase of our headband headphones. The speakers in the headband are completely removable and adjustable.

Please follow these simple instructions for the perfect fit:

  1. Place the headband on the user and pull the band down to cover the ears.
  2. Using a piece of tape, mark the position of the ears where the speakers should rest.
  3. Remove the headband. Using two fingers, reach in the opening of the headband and separate the material from the flat speaker.
  4. Position the speaker in the area that you marked with tape.
  5. Press the material around the speaker to secure in place.

That’s it. The speakers should now be aligned with the users’ ears.

Care Instructions

  1. Remove speakers,
  2. wash on cold, gentle cycle,
  3. air dry flat.

Your 100% Satisfaction is Guaranteed. Please contact us if you need assistance.

Product Warranty

This Limited Warranty applies to physical goods, and only for physical goods, purchased from Halo Acoustic Wear, LLC. This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.

During the Warranty Period, Halo Acoustic Wear, LLC will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance. Halo Acoustic Wear, LLC will either repair the product at no charge, using new or refurbished replacement parts.

The Warranty Period for Physical Goods purchased from Halo Acoustic Wear, LLC is 180 days from the date of purchase. A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 180 days from the date of replacement or repair, whichever is longer.

This Limited Warranty does not cover any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship.

What do you have to do?

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you. Please send email to [email protected]